ProShow 5 F.A.Q.

ProShow Gold, ProShow Producer

Answers to your most frequently asked questions about ProShow 5. Learn why new features were added, how to tell if you’re eligible for a free upgrade and more

Q. WHAT ARE THE BIGGEST CHANGES FOR PROSHOW 5?

A. ProShow 5 represents one of the most important development changes over the last three years. It represents a leap forward in many ways by refocusing ProShow on modern slideshow creation, including both instant effects driven shows and fully customized productions. Please review the associated What’s New Guide that outlines the many new features incorporated into the release.

Q: HOW DID YOU CHOOSE WHAT NEW FEATURES TO ADD TO PROSHOW 5?

A: We started by reviewing feedback and requests submitted by you, the user. We chose items to address based on a number of factors including how often they were requested, how big of an impact they would have and what potential side effects may result. Overall in ProShow 5, we’ve made hundreds of enhancements with a goal to help new users and ProShow veterans alike.

Q: WHY DID YOU CHANGE THE UI (USER INTERFACE) FOR PROSHOW 5?

A: Desktop software is constantly evolving. Over the years, how we interact with software has changed dramatically. With every major update to ProShow, we have the ability to improve the user experience. Most of the changes were based on feedback from users. As ProShow has grown over the years, it has been a balancing act to add more features while keeping the UI as simple and functional as possible. With users that range from casual consumers to advanced video professionals, ProShow’s UI has to work well for everyone.

For example, in ProShow 5, you just click on the element you want to change in the navigation panel, fewer tabs means fewer clicks, and working on a slide gets a whole lot easier. Many of our other changes stemmed from adding power while trying to reduce complexity.

A major UI overhaul can take some getting used to, which is why we only make this kind of change every few years. Once you get acquainted with the new interface in ProShow 5, you’ll never want to go back.

Q: HOW DO I KNOW IF I’M ELIGIBLE FOR A FREE UPGRADE TO PROSHOW 5?

A: You are eligible for one year of free upgrades from the date of your ProShow purchase. Just download ProShow and the upgrade will install automatically. If it has been more than a year, there is an option to purchase an upgrade.

If you need to request your registration key information you can do so one of two ways:

  1. Access your registration key information online by visiting Your Products
  2. Contact Us and we can help you retrieve your registration key.

If you’re not sure about your eligibility, just download and start the installation process. ProShow 5 will let you know if you’re eligible for a free upgrade automatically.

Q: IS PROSHOW 5 AVAILABLE FOR THE MAC?

A: ProShow 5 is a Windows application. We understand that Mac enthusiasts want to use our software natively without having to install Windows; however, our current development efforts and investment in the ProShow infrastructure are still focused on Windows.

Please know that feedback on this topic is taken seriously and generates considerable internal discussion. We definitely see a native Mac version being an option in the future. For now ProShow can be run on Mac using tools like VMWare Fusion (where you don’t even have to see Windows) and we offer a Mac compatible slideshow tool with our ProShow Web service.

Q: WHY DOES MY COMPUTER HAVE TO BE CONNECTED TO THE INTERNET TO REGISTER PROSHOW 5?

A: ProShow 5 requires online activation in order to register the software. It’s quick and simple – just enter your registration key and ProShow quickly checks it against our online database.

Q: CAN I TRY PROSHOW 5 FREE?

A. Yes, you can download and try ProShow 5 for free for 15 days. The trial is fully functional, the only limitation is a small yellow ‘trial’ banner across any output. The banner is removed from any slideshow you create once you purchase a registration for the software.

Q. WILL PROSHOW 4 STILL BE SUPPORTED?

A: Yes, at Photodex we support all versions of our software. Plus, we’re open 7-days a week to take your call or email if you have any questions, comments or concerns.


For more information or if you would like to speak with a Photodex representative please contact us at: www.photodex.com/contact.

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