ProShow Remote App FAQ

ProShow Remote iOS App

Answers to your most frequently asked questions about the ProShow Remote app available for Apple devices like the iPhone, iPad, and iPod touch.

About the App

Usage

Troubleshooting


What is the ProShow Remote app?

The ProShow Remote app allows you to interact with ProShow Gold and ProShow Producer, version 6, from an iOS device.  The ProShow Remote app connects directly to your desktop software over the local Wifi network and acts like a bridge between the two applications.  Once connected, you can import content into ProShow from your device, publish shows directly to your device, and even control preview playback within ProShow.


On what devices can I use the ProShow Remote app?

Any device running iOS 6 and later can run the app. If it shows in the App Store from your device, you can use it. We recommend iOS 7 for the best experience. For a full list of iOS-7 compatible devices, click here.


What versions of ProShow support the ProShow Remote app?

ProShow Remote requires the ProShow Gold or ProShow Producer desktop application, version 6 and later.  To check the version of the ProShow desktop application you have installed, go to Help within the program and select About ProShow from the drop down menu. To check your upgrade eligibility for ProShow desktop, click here.


Are there plans for an Android version?

We’d love to do an Android version, however the wide variety of Android devices and operating systems made it impratical to develop for Android with the initial release. If our iOS app is successful, we’ll likely add support for Android at some point in the future. Click here to sign up for updates regarding an Android version of the app.


How much does the ProShow Remote app cost?

The ProShow Remote app is free. There is no cost to download and install the app on your iOS device. However, you will need ProShow desktop software version 6, or later, to take advantage of the features built into the app. To try ProShow Gold or ProShow Producer 6, click here. To buy ProShow desktop software, click here.


How do I connect ProShow Gold or Producer to the ProShow Remote app?

To connect the ProShow desktop application to the ProShow Remote app, start by launching ProShow 6 on your computer and the Remote app on your iOS device. In ProShow, go to Tools > ProShow Remote App > Connect to Device, then tap the blue Connect button on your device to connect to your computer. ProShow will display a code that must be entered into the Remote app.  Please enter that code from ProShow into the app on your device and tap the green Connect button to finalize the connection process. For more info on connecting the app, click here.


How do I import content into ProShow from my iOS device using the Remote app?

In ProShow, go to File > Import Content from Service or App and select ProShow Remote from the list of available options.  If there is already a connection between ProShow and the Remote app, you will then see a dialog showing content from your device.  Otherwise, ProShow will prompt you to connect to the Remote app before proceeding.


How do I configure the app to connect with ProShow Gold or Producer on startup?

In ProShow, go to Tools > ProShow Remote App > Configure and check the Automatically enable remote control on startup checkbox. Now the ProShow Remote app will automatically connect to the ProShow desktop software when you run your app on your device and the ProShow desktop software is running on your computer.


Can I use the app on a 3G/4G network?

The app will run on your cellular data network, but we highly recommend using the app on your local WiFi network.  Connecting to ProShow over a local connection is much easier and provides a vastly superior experience.  Your device can connect to the ProShow desktop software when not on the local network, using your external IP address, but may require special configuration.


How do I publish a show to the ProShow Remote app?

In ProShow, go to Publish > ProShow Remote App. Select the video quality of your choice (Choose 360p, 480p, 720p or 1080p) and click Publish to create the video for your device. ProShow desktop will render your show and automatically push the video to the ProShow Remote app when it is complete. Click here for a detailed walk through on this topic.

Note: The ProShow Remote app must be running on your device during this process. If you need help connecting your device, click here.


How do I save a video to my camera roll?

In the ProShow Remote app, tap the download icon located on top of your show thumbnail (near the bottom right-hand corner) and select Yes when prompted to save the video to your camera roll. ProShow Remote will let you know when the video has been saved to your camera roll. The video will be available in your device’s photo library once saved.


How do I remove a video from the app?

In the ProShow Remote app, tap and hold the video you want to remove. When prompted to remove the show, tap Yes and the video will be removed from the app.


Why can’t I connect in the ProShow Remote app?

Make sure ProShow is open on your computer and you are running ProShow Gold or Producer 6. Also, make sure your device is connected to the same local WiFi network as your ProShow desktop software. For more assistance with connecting, click here.


Why isn’t my ProShow desktop showing when I try to connect, it says ‘ProShow Not Found’?

Make sure the device and the computer running ProShow are on the same local WiFi network. Make sure you are running ProShow Gold or Producer 6 and later. Make sure the remote control option is enabled in the ProShow desktop software. In ProShow, go to Edit > Preferences > ProShow Remote App and make sure the connection status is set to Enabled. For additional assistance with connecting, click here.

Running ProShow on a Mac? Please check out our dedicated Parallels Desktop and VMware Fusion articles for additional assistance with the “ProShow not found’ message.


Why am I getting an ‘Unable to import content’ message when importing content into ProShow?

You have not given the ProShow Remote app access to your photos on the device. Go to the Settings app, select Privacy > Photos and enable ProShow. Now close the ‘unable to import content’ message in ProShow and go to File > Import content from Service or App then try again.


Why can’t I save my video from the ProShow Remote app to my camera roll?

You have not given the ProShow Remote app access to your camera roll. Go to the Settings app, select Privacy > Photos and enable ProShow. Now go into the ProShow Remote app on your device and try to download the video to your camera roll. For more information on saving videos to your camera roll, click here

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