Photodex Specialist Support Tools
Your Support Specialist may ask you to download a specific tool or use a service when diagnosing your issue. Sometimes these tools can be hard to navigate when unfamiliar with the website or software program. Bookmark this page for easy access to these tools when contacting us for help!
Burning DVD / Blu-ray discs from ProShow Gold and Producer
ProShow Gold and Producer make burning your show to disc a breeze. With the built-in DVD and Blu-ray publishing options in ProShow you can create your show, and publish your show directly from the program without any additional software. For a general walk-through on publishing a DVD or Blu-ray in ProShow continue reading below.
ProShow Slideshow Calculator: Estimate How Many Photos to Use + Song Length
Use the ProShow Slideshow Calculator to help you figure how long your slide show should be. The calculator below estimates timing and content needs for your slides how and provides a visual preview of the speed at which your content will appear on the screen. Plug in some numbers below to give it a try and be sure to bookmark this page for future reference.
Running the Photodex QuickSupport program
A member of the Photodex technical support team may ask you to run a utility called Photodex QuickSupport in order to facilitate direct remote support on your computer. The process is quick and easy. Here is what you need to know.
ProShow Remote app: “ProShow Not Found” message when ProShow is running inside VMware Fusion for Mac
When using VMware Fusion for Mac to run ProShow Gold or ProShow Producer inside a Windows virtual machine, the ProShow Remote app can fail to find any copies of ProShow running on the local network. The following message is typically seen on the ProShow Remote app:
ProShow Remote app: “ProShow Not Found” message when ProShow is running inside Parallels Desktop for Mac
When using Parallels Desktop for Mac to run ProShow Gold or ProShow Producer inside a Windows virtual machine, the ProShow Remote app can fail to find any copies of ProShow running on the local network. The following message is typically seen on the ProShow Remote app:
Publishing your slideshow to an iPhone/iPad with the ProShow Remote app
The ProShow Remote app allows you to publish your slideshows directly from ProShow Gold or ProShow Producer to your iPhone, iPad, or iPod Touch. Here are some quick steps to follow to get you up and running with the ProShow Remote app in no time.
Creating a Semi-transparent Text Layer Effect in Producer 6
In this article we will show you how to add a Text layer as a mask and make it semi-transparent so the outer area of the text layer reveals the image that sits below the Text layer.
Working with Audio in the ProShow Web iOS App
Learn how to add music to your video slideshows using the ProShow Web app for iOS.
ProShow Web App: Show Options and Settings
In this video you’ll learn about some additional show options and settings that are available in the newest version of the ProShow Web App. Change your show’s theme, configure a poster image and more.