Accessing the Virtual Store Folder in Windows
To Troubleshoot problems with ProShow running on Windows, you may need to access the Virtual Store folder and remove unwanted files or folders. Use the steps listed below to help you navigate to this folder on all versions of Windows.
Show Hidden Folders and File Extensions in Windows
To troubleshoot problems with ProShow running on Windows, you may need to show hidden files and folders or file extensions. Use the steps listed below to show hidden files, folders and the filename extensions for your version of Windows.
Photodex Specialist Support Tools
Your Support Specialist may ask you to download a specific tool or use a service when diagnosing your issue. Sometimes these tools can be hard to navigate when unfamiliar with the website or software program. Bookmark this page for easy access to these tools when contacting us for help!
Running the Photodex QuickSupport program
A member of the Photodex technical support team may ask you to run a utility called Photodex QuickSupport in order to facilitate direct remote support on your computer. The process is quick and easy. Here is what you need to know.