Installation doesn’t start

ProShow Gold, ProShow Producer

If the installation file you’ve downloaded from our website won’t start, the download was probably incomplete or corrupted.

In some cases, the file you are trying to download may be getting blocked by security features on your system.  This can include Windows security, your anti-virus program or any other real-time monitoring protection program that you have running on your computer.

Here are a couple items you can try to workaround this complication on your computer:

  1. Disable all anti-virus programs and real-time protection software and try downloading the file again replacing the previously downloaded file.  Make sure the file size is close to or around 32 mb after the download completes.  If it is 590 kb or something similar the installation file did not download completely and you will have the same issue when trying to run it.
  2. Try saving the installation file to another location on your computer. Typically when you save a file, it is sorted to a default folder of some kind, depending on how your system is setup and the browser that you are using.  Try changing the location to see if the file will download completely.
  3. Try using a different web browser to download the installation file. There are many browsers out there other than Internet Explorer.  If you plan to try this we recommend you choose from either FireFox or Google Chrome

If you are running Windows 7, you can sometimes bypass certain security measures for the download and use of the file which may or may not be causing a problem for you.

  1. Right-click the install file and go to ‘properties’
  2. Click on the ‘General’ tab and at the bottom for ‘Security’ click the button that says ‘Unblock’
  3. Now attempt the download again and see if you are able to download and run the installation file

If all else fails, you can always try another computer and then transfer the installation file to the computer you are trying to install the program on using a flash drive or burn the installation file to a CD and install the program from there.